30-day returns
If a piece isn't right for your kitchen, return it within 30 days of delivery for a refund or exchange. Items should be unused and in their original condition and packaging.
How to start a return
Email support@bhuonline.store with your order number and we'll send return instructions. Once we receive and inspect the item, your refund is issued to the original payment method within 5–10 business days.
Damaged or defective
If a piece arrives damaged, send us a photo within 7 days of delivery and we'll replace it at no cost. Our cookware also carries a lifetime guarantee against manufacturing defects.
Cancellations
Need to change or cancel an order? Contact us as soon as possible. Orders that have already shipped follow the standard return process.